Promotion of Access to Information Act (PAIA) Manual
Last updated: January 2025
1. Introduction
This manual is published in terms of Section 51 of the Promotion of Access to Information Act 2 of 2000 ("PAIA"). The Act gives effect to the constitutional right of access to information held by private bodies, subject to justifiable limitations.
NoLagZA is committed to transparency and compliance with South African law, including PAIA.
2. Contact Details
Name of Body: NoLagZA
Information Officer: [To be designated]
Email: paia@nolagza.co.za
Physical Address: South Africa
Postal Address: [To be provided]
Website: https://nolagza.co.za
3. Guide on How to Use PAIA
The South African Human Rights Commission has compiled a guide on how to use PAIA. This guide is available from:
4. Records Available Without Request
The following information is publicly available on our website:
- Privacy Policy
- Terms of Service
- Anti-Cheat Policy
- Cookie Policy
- Company information and contact details
- Service descriptions and pricing
5. Records Available on Request
Subject to the provisions of PAIA, the following records may be requested:
- Personal information held about you (subject to privacy protections)
- Account and transaction records
- Support ticket history
- Clan membership records
- Tournament and competition records
- Moderation and disciplinary action records (where applicable)
6. Request Procedure
6.1 Form of Request
Requests must:
- Be in writing (email acceptable)
- Be addressed to the Information Officer
- Specify the records requested
- Identify the requester and provide contact details
- Specify the form of access required
6.2 Fees
A request fee may be payable as prescribed by PAIA regulations. You will be notified of any fees before processing.
6.3 Response Time
We will respond within 30 days of receiving a valid request, or notify you if an extension is required.
7. Grounds for Refusal
Access may be refused in certain circumstances, including:
- Protection of privacy of third parties
- Confidential commercial information
- Information that could cause harm if disclosed
- Information protected by other laws
If access is refused, you will be provided with reasons and information about your right to appeal.
8. Remedies
If you are not satisfied with our response, you may:
- Request an internal review
- Lodge a complaint with the Information Regulator
- Apply to court for appropriate relief
9. Personal Information
Requests for personal information are also governed by the Protection of Personal Information Act (POPIA). Please see our Privacy Policy for more information.
You have the right to access, correct, and delete your personal information subject to legal requirements.
10. Updates to This Manual
This manual will be updated as required by law. The latest version will always be available on this page.
11. Contact for PAIA Requests
To submit a PAIA request, please contact:
Email: paia@nolagza.co.za
Subject Line: "PAIA Request - [Your Name]"